Service Details (2023)


Individual customers are eligible to benefit from this service.

Required documents

  • This service has no required documents.

Service fees

  • Anonymous nol card: 25 AED with 19 AED as card balance
  • nol Red Ticket: 2 AED.
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RTA Smart Apps

Ticket Vending Machines

  • Ticket Office Machines available at all Metro stations
  • Ticket Vending Machines.
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Authorised Sales Agents

  • Authorised Sales Agents.


Through Ticket Office Machines

Purchase an anonymous nol card:

  • The customer heads to any Ticket Office Machine.
  • The customer requests the card type (Silver or Gold) from the station agent.
  • The customer settles the fees.
  • The customer receives the card.

Purchase nol Red Ticket:

  • The customer heads to any Ticket Office Machine.
  • The customer requests a Red Ticket specifying the class type, zones, number of trips or the 1 day travel pass product.
  • The customer settles the fees.
  • The customer receives the Red Ticket.

Through Ticket Vending Machines

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Purchase nol Red Ticket:

  • The customer heads to the Ticket Vending Machine.
  • The customer selects nol Red Ticket.
  • The customer selects the class type, zones, number of trips or the 1 day travel pass product.
  • The customer settles the fees.
  • The customer receives the Red Ticket.

Through nol Pay application

Purchase an anonymous nol card:

  • The customer downloads and logs in to the nol Pay application using his UAE pass.
  • The customer selects Buy Virtual nol Card.
  • The customer settles the fees by credit or debit card directly or later at authorised sales agents.

Average waiting time

  • nol Pay and Ticket Vending Machines: Instantly.
  • Ticket Office Machines and Authorised Sales Agents: 3 minutes.


  • Silver/Gold nol card: 5 years plus 2 years after the expiry, without eligibility to top up the card
  • nol red ticket: 90 days reloadable with a maximum or 10 trips or 5 daily passes.

What you will get

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  • Plastic Gold or Silver nol card
  • Virtual Gold or Silver nol card
  • nol Red Ticket.

Terms and conditions

  • The journey fare is calculated automatically and deducted from the customer’s card balance.
  • The card is valid in all means of public transport and non-transportation services, except for nol Red Ticket that's limited to the Bus, Metro and Tram.
  • Gold card holders can use the first class cabin in the Tram and Metro.
  • Virtual nol cards can be purchased through nol Pay app.


  • Question 1: What are the features of nol Silver Card?

Answer 1: nol Silver Card is a smart card with a balance that can be loaded up to 1,000 AED for non-registered users and 5,000 AED after registration in the system. The card can be purchased instantly from any Ticket Office or a number of Ticket Vending Machines for only 25 AED including 19 AED card balance.

  • Question 2: Where can the customer top-up his nol Card?

Answer 2: nol Cards can be topped-up through nol Pay application, Ticket Offices, Ticket Vending Machines, and authorised sales agents. The customer can visit the following link for more information.

  • Question 3: What is a nol Gold Card, and what is the difference between it and other nol Cards?

Answer 3: nol Gold Card is an anonymous card with the same features as the Silver Card, but it gives the customer the privileged access to the Metro’s Gold Class seats for premium charges.

  • Question 4: Can the customer use the nol Gold Card on all transport means?

Answer 4: Yes. The Gold Card can be used on all public transport means. It can also be used at RTA parking machines to pay for parking, in addition to the previously mentioned features.

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  • Question 5: Will the customer pay Gold Class premium fares even if there were no available seats in the Gold Class Metro cars?

Answer 5: Yes, if the customer uses his Gold Card on the Metro or Tram, he will always be charged the Gold Class premium fare, even if there were no seats available in the designated Gold Class car. But if he uses it on the Bus or any other transport means like taxi vehicles, that don't offer a Gold Class service, he will be charged the regular fare.

  • Question 6: How can the customer purchase a nol Gold Card and what is the cost?

Answer 6: The customer can purchase a Gold nol card from the Ticket Office Machines and some Ticket Vending Machines. He can also purchase a Virtual Gold nol card from nol Pay application. nol Gold card price is 25 AED including 19 AED card balance.


What is service Details? ›

A definition of what a service provides and how it is accessed and used. A service description includes descriptions of the functional and nonfunctional properties of the service, service interfaces, and the legal and technical constraints or rules for its usage.

What is service and its types? ›

Services are diversified in three groups; Business services, social services and personal services. Business services are the services used by businesses to conduct their business activities. This could banking, insurance, transportation, etc.

What is a summary of service? ›

Service summary means a written summary prepared by an insurer for an individual policyholder which identifies the specific partnership-approved policy, the total benefits paid for services rendered to date and the amount qualifying for asset protection.

What is a product or a service? ›

Products are generally tangible items — something that your customers can physically hold in their hands. EXAMPLE: Your company sells branded swag and merchandise to other businesses. Services are typically intangible — something that you provide or perform for another person.

What are 5 elements of service in details? ›

5 key elements of excellent customer service
  • Patience. Whether you are dealing with distressed customers or perhaps customers who are letting out their anger, it is important not to fold under the pressure. ...
  • Engage. Show an interest in your customers by engaging with them. ...
  • Knowledge. ...
  • Honesty. ...
  • Respect.

What are the 7 types of service? ›

Types of Services & Classification of Services
  • Business services.
  • Communication.
  • Construction and engineering.
  • Distribution.
  • Education.
  • Environment.
  • Finance.
  • Tourism.
Aug 4, 2016

What are 5 examples of a service? ›

Facts About the Service Industry
  • Recreation.
  • Arts and entertainment.
  • Social assistance.
  • Health care.
  • Waste management.
  • Professional and technical services.
  • Scientific services.
  • Transportation.

What are the 5 types of services? ›

It is grouped into the following types.
  • English or Family Service. Here, the host contributes actively in the service. ...
  • American or Plate Service. ...
  • French Service. ...
  • Gueridon Service. ...
  • Silver Service. ...
  • Russian Service. ...
  • Buffet Service. ...
  • Cafeteria Service.

What are examples of services? ›

A service is an act or use for which a consumer, firm, or government is willing to pay. Examples include work done by barbers, doctors, lawyers, mechanics, banks, insurance companies, and so on. Public services are those that society (nation state, fiscal union or region) as a whole pays for.

What is a good service description? ›

Service descriptions are like product descriptions. But instead of describing tangible goods, you're describing the services that you provide, including what you do, some basics about how you do it and why people should care about the service.

What are the 8 elements of service? ›

The eight elements of service marketing are place, people, knowledge, value, relationships, problem-solving, specialization and product.

What are the 6 key elements of service? ›

6 Key Elements to Include in Your Customer Service Strategy
  • A Company-Wide Mission.
  • A Recruitment Process to Hire The Right People.
  • A Commitment to Ongoing Training.
  • A Customer Service Policy.
  • A Focus on Empowering Your Team.
  • An Effective Feedback Loop.
Apr 17, 2020

What are examples of information services? ›

But to keep things simple, here are 7 examples of IT services that cover all the basic needs of small to mid-sized businesses.
  • Cloud Services.
  • Backup and Disaster Recovery.
  • Network Security.
  • Help Desk Support.
  • Managed Print Services.
  • Computer Training.
  • IT Consulting.
Nov 15, 2018

How do you identify a service? ›

SOA's Ten Common Methods for Service Identification and Definition:
  1. Business Process Decomposition.
  2. Business Functions.
  3. Business Entity Objects.
  4. Ownership and Responsibility.
  5. Goal-Driven.
  6. Component-Based.
  7. Existing Supply (Bottom-Up)
  8. Front-Office Application Usage Analysis.
Jan 4, 2013

What does service mean in shipping? ›

Shipping service means a commercial service which provides for the movement of passengers or cargo by one or more modes of transportation and includes a waterborne movement leg in the overseas, coastwise, intercoastal, inland waterways, or Great Lakes shipping trades.

What are the three main types of information service? ›

These include libraries, computing services, archive services, and information support services.


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